CRIMINALS WILL USE ANY OPPORTUNITY TO TRY TO STEAL YOUR MONEY OR IDENTITY, USING TEXTS, EMAILS, PHONE CALLS, OR BY JUST CALLING AT YOUR DOOR.
KEY MESSAGES TO PROTECT YOU FROM FRAUD:
- Never "CLICK HERE" or click links in an unsolicited email or text message.
- Never "Press 1" to find our more or rectify a supposed account issue during an unsolicited phone call
- Make sure your Email password is strong, unique and secure, and is not used for any other purpose.
- Never give out your card PIN, bank account passwords and security information to anyone calling, and never hand over your payment card to a "courier".
- Never allow an unsolicited caller to have remote access to your computer or other device. They will try to convince you that you have a fault or there is a problem with your account so they can get to your personal and banking information.
On this page or sub-page:
See below for latest scam updates from Essex Police and other sources, and how to report fraud, or click on a topic to read about:
- Bank and Other Account Scams
- Courier and Delivery Scams
- COVID-19 Related Scams
- Doorstep Callers and Rogue Traders
- Online Goods/Tickets & Investment Scams
- Phone Service and Internet Service Scams
- TV and Vehicle Licence Scams
- Other Scams
- Online Safety Advice
- Protecting yourself and your device
- Guidance - Email scams
- Guidance - Phone scams
LATEST SCAM UPDATES May 2022
- Whether you’re booking that long-awaited holiday or just a short break, carry out thorough research into flights, package holidays or accommodation, to make sure they’re legitimate. Criminals may take advantage of customers booking flights and staycations by advertising “too good to be true” offers or prices. Stay scam savvy by reading online reviews from reputable sources before making any bookings. Where possible, use a credit card when booking holidays over £100 and up to £30,000 as you receive protection under Section 75.
- ”Family Member” Fraud - Fraudsters continue to use text messages by pretending to be a family member & asking for money. Messages come from an unknown number which they explain by saying they have damaged or lost their phone. Always check by calling the old number
- Don't get caught out by online scams - With lots of deals on offer make sure you don’t become a victim of fraud. This video from the Metropolitan Police provides guidance on how you can protect yourself: Safe Online Shopping - Video
REPORTING FRAUD - If you or someone you know is vulnerable and has been a victim of fraud or attempted fraud there are several ways you can report it:
- A new scam reporting telephone number 159 has been set up by banks and phone companies. If you think you have received a scam call involving money or personal details you can hang up and ring 159 to speak directly to your bank. This is a pilot scheme currently covering Barclays, Lloyds (including Halifax and Bank of Scotland), NatWest (including Royal Bank of Scotland and Ulster Bank). Santander and Starling Bank. More banks may join as time goes on. For more information see Stopscamsuk.
- Call Essex Police on 101.
- Click on Action Fraud or call 0300 123 2040.
- Report suspicious phishing emails (see phishing for explanation) to the National Cyber Security Centre Suspicious Email Reporting Service (SERS) by email to: report phishing .Action will be taken to investigate and block and remove these from circulation.
CrimeStoppers are an independent charity that gives people the power to speak up and stop crime – 100% anonymously. They believe that everyone has the right to feel safe from crime. Whoever you are, wherever you live, from communities to companies.They also share advice on how to protect the people you care about from crime so everyone can feel safe.
You can contact them by phone on 0800 555 111 and online, 24/7, 365 days a year at crimestoppers.