Libraries Update, 26.06.20
Select and collect
Libraries in West Sussex will be starting a phased reintroduction of services from Monday 6 July with a Select and Collect option from the front doors of all 36 library buildings.
We have reopened our library catalogue for reservations of specific titles but we realise that not everyone knows exactly what they want to borrow and so we are offering two different free services:
Customer Select – using the library catalogue for customers to reserve specific titles in the usual way online or by phoning their nearest large library. This includes existing reservations made before Monday 23 March.
Staff Select – allowing customers who may not know exactly what they want to borrow to ask for a more general selection of books, chosen by one of our expert staff. Customers can complete a simple online form, or phone their nearest large library.
Whichever option you have chosen, when your items are available we will let you know, by phone or email, and arrange for you to collect them during our more limited library opening hours.
Browsing in the library is not yet available; however restoring customer access to IT is a high priority, whilst still enabling staff to have time to complete their jobs in safety.
West Sussex Libraries has also been delivering books to customers over the last three months via our Essential Delivery Service. This service is still available for anyone who cannot visit the library and would like to borrow a selection of stock or request specific items.
There are currently no overdue charges for outstanding items, so please do not worry if you are unable to return your books at this stage.
More chances to return your books
We have received piles of books, audiobooks and Project Loans at our special library returns sessions and, just in case you couldn’t make one of them, we have arranged some more dates.
At the following times you will be able to return any borrowed items (books, audiobooks or school Project Loan boxes) to the door of your local West Sussex library:
• Tuesday 30 June, 2.00pm-4.00pm
• Thursday 2 July, 10.00am-12.00pm
• Saturday 4 July, 10.00am-12.00pm
There will continue to be no charges on any items that have not been returned during this time. It also doesn’t matter if your books were borrowed from a different library to the one you return them to, or if someone else drops them off on your behalf.
If you have items that you're keen to return outside of the times listed, we have large letter boxes available at Billingshurst, Bognor Regis, Crawley, East Grinstead, Goring, Haywards Heath, Horsham, Petworth, Southwick, Steyning and Witterings.
Track and Trace scams:
The Police and Trading Standards are concerned that fraudsters will try and exploit this new system and get people to click on links or pass over information they shouldn’t.
The information below it to help you make sure you are in contact with the right people.
Genuine Contact Tracers will;
• Initially contact you by sending a text messages from ‘NHS’, calling you from 0300 013 5000 or by e-mail.
They will ask;
• That you sign into the NHS test and trace contact-tracing website seen here: https://contact-tracing.phe.gov.uk
• Your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating.
• About the coronavirus symptoms you have been experiencing.
• You to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to your symptoms starting.
• If anyone you have been in contact with is under 18 or lives outside of England.
They will never;
• Try and get you to dial a premium rate (09 or 087) number to speak to them.
• Ask you to make any form of payment or purchase a product or any kind.
• Try and get you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else.
• Ask you to access any website other than this one https://contact-tracing.phe.gov.uk
• Try and get any details about your bank account.
• Ask you for any passwords or PINs.
• Try and get you to set up any passwords or PINs over the phone.
• Ask for your social media identities or login details, or those of your contacts.
• Offer any medical advice on the treatment of any potential coronavirus symptoms.
If you suffer from fraud as the result of any such scams then please do report to Action Fraud using the link here: Action Fraud website
The National Cyber Security Centre is also keen to have phishing attacks that people receive forwarded to them via the e-mail address here: email@example.com
A Note from our Insurers - 20/05/20
All U3A activities should have an appropriate risk assessment / checklist to ensure they are safe for U3A members to participate in. Government input about Covid19 is central to any risk assessment and given the advice remains “stay at home as much as possible” and “limit contact with other people” it follows that face-to-face U3A activity should not be undertaken at present. The government reasons for leaving home remain very limited and do not include for leisure activities such as provided by the U3A.